About Us

"not your partner for a day but your partner for life"

Payments.
Point of Sale.
Real Support.

Our Story

Lifelong Merchant Services, established in 2021, is committed to revolutionizing how merchants integrate technology and payments. Say goodbye to hidden fees and long-term contracts. From our home base in metro-Atlanta, we proudly offer our services nationwide, spanning from sunny Florida to vibrant California. Our focus? To provide unparalleled payment solutions and innovative POS systems that prioritize your needs. Guided by a steadfast commitment to customer service and technical support, we ensure every business decision benefits you. Let’s shape the future together, fostering growth and success. We are not your partner for a day, but your partner for life!

meet our amazing team

The Faces Behind our Success

We Couldn’t Do It Without Them

Kermit Lowry

President
Kermit Lowry is the Founder and President of Lifelong Merchant Services. He is a graduate of the University of Georgia with a Bachelor’s in Management Information Systems. Kermit has over 6 years experience in the point of sale and payments space. In his free time he enjoys traveling all over the country and listening to live music.

Nick Ruggiero

Vice President of Operations
Nick graduated from the University of Georgia in 2018 with a degree in Business Management. During and after college Nick worked in the sports industry before eventually joining the Lifelong team. Today, Nick is the Vice President of Operations at Lifelong and is (almost) as involved as Kermit in all aspects of the company.

Jacob Underwood

Vice President of Lifelong Digital Marketing
Jacob Underwood is the Vice President of Lifelong Digital Marketing. Jacob has experience in the payments and marketing space, he runs the backend CRM and Website Services and Manages the Lifelong Digital Marketing Platform for Lifelong Merchant Services.

Margaux Murray

Director of Customer Experience
Margaux Murray is the Director of Customer Experience at Lifelong Merchant Services. She specializes in making sure that our clients not only have a smooth onboarding process but that they continue to have outstanding customer support for the life of their account. Margaux has been in the payments industry for 3 years and won ETA's 40 Under Forty award for being a pacesetter in the payments technology industry in 2023. In her free time you can find her catching planes to enjoy all the good food this world has to offer.

Tori Given

Support Manager
At Lifelong Tori specializes in customer service and technical support. She comes from a beauty industry background with over 15 years of customer care experience. Whether it's a simple unit reboot or an integration question, you can always count on her commitment to answer your questions while also putting a smile on your face! Making sure our clients are happy is one of her greatest passions. Outside of work, Tori is a lover of live music and hanging out with her family and friends.

CarlyRose Raketich

Account Manager
At LifeLong Carlyrose is an account manager specializing in sales. She takes pride in an excelled level of customer service with any questions you may have. She is your go to for anyone in need of hearing assistance as she is fluent in three different Sign Languages including ASL, BSL, and ISL.She has worked in many industries from Smoke&Vape for 10 years to semi/professional sports and event coordination. Outside of work, Carlyrose enjoys spending time in the desert camping with friends quad riding and off-roading .

Micah Del la Cruz

Support Specialist
Micah is an individual with a diverse skill set and a passion for both technology and the great outdoors. As a Customer Support Professional, she provides assistance to customers while also showcasing her expertise in Graphics and Video Editing. With her keen attention to detail, Micah is able to resolve support issues efficiently, ensuring customer satisfaction. In addition to her role in customer support, Micah is a Civil Engineer, and holds a Master’s Degree in Engineering. Outside of Lifelong, Micah's interests include sports, art, and outdoor activities.

Ryle De La Cruz

Support Specialist
Ryle is a valuable member Lifelong, contributing his knowledge in administrative and technical tasks, with a primary focus on account setup and configuration. He has over six years of experience in the IT and telecommunications industries before joining Lifelong. His commitment to delivering top-notch results is evident in the quality of his work and his dedication to the team's success. Beyond the confines of his professional life, Ryle places great importance on his personal relationships and leisure time. He values moments spent with his family, friends, and his dogs. Ryle's commitment to work-life balance reflects his understanding of the importance of both personal and professional fulfillment. His contributions at Lifelong and his commitment to those around him make him a remarkable individual both in and outside of the workplace

Kermit Lowry III

Onboarding Specialist