"not your partner for a day but your partner for life"
Payments. Point of Sale. Digital MArketing.
Lifelong Merchant Services, established in 2021, is committed to revolutionizing how merchants integrate technology and payments. Say goodbye to hidden fees and long-term contracts. From our home base in metro-Atlanta, we proudly offer our services nationwide, spanning from sunny Florida to vibrant California. Our focus? To provide unparalleled payment solutions and innovative POS systems that prioritize your needs. Guided by a steadfast commitment to customer service and technical support, we ensure every business decision benefits you. Let’s shape the future together, fostering growth and success. We are not your partner for a day, but your partner for life!
Champs Trade Show Las Vegas 2025
Champs Trade Show Las Vegas 2024
ALT PRO ATLANTA
Champs Trade Show Las Vegas 2023
Discover Our Talented Team
Meet the People Behind Our Success
Our Team Makes It All Possible
Kermit Lowry
CEO & Founder
Kermit Lowry is the Founder and President of Lifelong Merchant Services. He is a graduate of the University of Georgia with a Bachelor’s in Management Information Systems. Kermit has over 6 years experience in the point of sale and payments space. In his free time he enjoys traveling all over the country and listening to live music.
Nick Ruggiero
Chief Operating Officer
Nick graduated from the University of Georgia in 2018 with a degree in Business Management. During and after college Nick worked in the sports industry before eventually joining the Lifelong team. Today, Nick is the Chief Operating Officer at Lifelong and is (almost) as involved as Kermit in all aspects of the company.
Jacob Underwood
Chief Technology Officer
Jacob Underwood is the Chief Technology Officer. Jacob has experience in the payments and marketing space, he runs the backend CRM and Website Services and Manages the Lifelong Digital Marketing Platform for Lifelong Merchant Services.
Jimmy Raymond
VP of National Sales
Jimmy has been in the smoke and vape industry since 2012 and came from the liquor industry. As a store owner himself in adult restricted industries he fully understands the needs of retail store owners. In 2022 Jimmy also became a Lifelong customer by deploying Lifelong POS across his retail stores and manufacturing facility. With Jimmy's vast knowledge and connections he's always willing to help out in any way needed. During his free time he volunteers with TFSA in Tennessee and enjoys spending time with his kids and wife.
Tori Given
Support Manager
At Lifelong Tori specializes in customer service and technical support. She comes from a beauty industry background with over 15 years of customer care experience. Whether it's a simple unit reboot or an integration question, you can always count on her commitment to answer your questions while also putting a smile on your face! Making sure our clients are happy is one of her greatest passions. Outside of work, Tori is a lover of live music and hanging out with her family and friends. During his free time he volunteers with TFSA in Tennessee and enjoys spending time with his kids and wife.
CarlyRose Raketich
Assistant Support Manager
At Lifelong Carlyrose is an account manager specializing in sales. She takes pride in an excelled level of customer service with any questions you may have. She is your go to for anyone in need of hearing assistance as she is fluent in three different Sign Languages including ASL, BSL, and ISL.She has worked in many industries from Smoke&Vape for 10 years to semi/professional sports and event coordination. Outside of work, Carlyrose enjoys spending time in the desert camping with friends quad riding and off-roading . During his free time he volunteers with TFSA in Tennessee and enjoys spending time with his kids and wife.
Ryle De la Cruz
Lead Support Specialist
Ryle is a valuable member Lifelong, contributing his knowledge in administrative and technical tasks, with a primary focus on account setup and configuration. He has over six years of experience in the IT and telecommunications industries before joining Lifelong. His commitment to delivering top-notch results is evident in the quality of his work and his dedication to the team's success. Beyond the confines of his professional life, Ryle places great importance on his personal relationships and leisure time. He values moments spent with his family, friends, and his dogs. Ryle's commitment to work-life balance reflects his understanding of the importance of both personal and professional fulfillment. His contributions at Lifelong and his commitment to those around him make him a remarkable individual both in and outside of the workplaceDuring his free time he volunteers with TFSA in Tennessee and enjoys spending time with his kids and wife.
Micah Del la Cruz
Support Specialist
Micah is an individual with a diverse skill set and a passion for both technology and the great outdoors. As a Customer Support Professional, she provides assistance to customers while also showcasing her expertise in Graphics and Video Editing. With her keen attention to detail, Micah is able to resolve support issues efficiently, ensuring customer satisfaction. In addition to her role in customer support, Micah is a Civil Engineer, and holds a Master’s Degree in Engineering. Outside of Lifelong, Micah's interests include sports, art, and outdoor activities. During his free time he volunteers with TFSA in Tennessee and enjoys spending time with his kids and wife.
Khristine Atabelo
Support Specialist
I have a long standing background and skills combined as a customer service representative, through out my career I enjoy talking to people/customers providing solutions and support in a timely manner. I was able to develop a strong communication and problem solving skills. As a support specialist here in lifelong everyday for me is a learning opportunity a chance to improve more and develop every step of the way. So proud to be part of the team During his free time he volunteers with TFSA in Tennessee and enjoys spending time with his kids and wife.
Joe Acojedo
Support Specialist
I have a diverse background across various industries, primarily focused on providing excellent customer service. Over the past couple of years, I have expanded my expertise to include digital marketing and support. Currently, I am proud to be a Support Specialist at LifelongPOS and also help generate leads for our sales team. Beyond my professional life, I am a big fan of basketball and enjoy spending time outdoors. Whether it's hitting the trails on my bike or exploring new adventures, I love staying active and embracing the beauty of natureDuring his free time he volunteers with TFSA in Tennessee and enjoys spending time with his kids and wife.
Justin Dickson
Support Specialist
Need bio
Kermit Lowry III
Onboarding Specialist
BA from University of Virginia, MBA from Pamplin. Senior level IT for 30 years.
Rick Arnold
Onboarding Specialist
I started in Information Technology back in 1994 and come to Lifelong with over 30 years of IT experience. My last role in IT was Operations Manager for the City of Kennesaw where I obtained my BA Degree in Business Administration with IT Discipline and recently retired from back in 2023. I love being outside hiking, fishing when able and cutting my 4 acres of land on my Zero Turn mower. My Wife and I just celebrated 38 years of marriage and are expecting our first grandbaby this Easter.
Dakota Duffey
Account Manager
Dakota is a National Account Manager here at Lifelong. Dakota has spent his professional career in the counterculture industry working with retail stores at the wholesale level. Dakota's customer first approach, fun-loving attitude, and knowledge of operations make him a client favorite. In his free time, Dakota can often be found watching sports, e-sports & even motorsports.
Maximillian Harwell
Account Manager
Maximillian is a National Account Manager here at Lifelong. Max has spent his professional career in the sales field helping people all across the country.
Isaac Garstecki
Account Manager
Isaac Garstecki is a National Account Manager at Lifelong Merchant Services. He is nearing a year of being with the company. He graduated from Slippery Rock University in Pennsylvania with a degree in Business Management. He has obtained various roles in sales since graduating college which has taught him different aspects of business management. He has acquired a skill set from his experience throughout the different roles in business management which makes Isaac unique. He thinks strategically, he displays wonderful leadership skills, as well as conflict management skills, and he is personally engaged to clients needs. When he is not working, Isaac enjoys hiking, snowboarding, spending time with friends, and watching his beloved Steelers play
Jeff Donahue
Account Manager
Jeff Donahue, a seasoned expert in the Vape and CBD industry, joined the Lifelong Merchant Services team in 2024, bringing over a decade of experience. He was drawn to Lifelong after seeing the powerful customizations built into their POS system to support the unique needs of the industry. Starting as an Account Manager, his technical expertise quickly became a valuable asset to the team. With a deep understanding of payment processing and compliance challenges, he helps merchants streamline operations and grow their businesses. His hands-on approach ensures that clients receive tailored solutions that enhance efficiency and profitability. Jeff continues to play a key role in expanding Lifelong’s impact in the Vape and CBD space.
Cam Jennings
Account Manager
Cam Jennings is an entertainer turned entrepreneur with a well established presence in the adult novelty, smoke & vape, cannabis, and experiential marketing industries. Starting his retail career with Pleasures Entertainment Centers in Denver and most recently serving as the Adult Section Director for CHAMPS Trade Shows, Cam’s goal is to establish his own retail chain knowing the LifeLong POS will be his key to success.
FAQ
Lifelong POS is a complete point-of-sale system designed to streamline your business operations, track inventory, and manage sales. It’s built specifically for vape and smoke shops.
Our Digital Marketing Platform integrates seamlessly with your POS, offering automated email/SMS marketing, review management, and customer engagement tools—all in one place.
Lifelong Merchant Services works with any type of business. We have solutions for brick and mortar, e-commerce and invoicing.
We never charge an application fee!
Lifelong Merchant Services has next day funding options and even same day funding options in some scenarios.
You may be asking, what is a gateway? A gateway is a connection point within the payment journey. A gateway connects your shopping cart, point of sale system or virtual terminal to the next point in the payment authorization process.
Lifelong Merchant Services has partnered with several gateways and has a solution for all the major functions:
Recurring Billing
Invoicing
ACH Payments
E-commerce Integrations
We will find the right gateway for you no matter your needs or hosting site.
Anyone can beat a rate. That isn’t what makes us special. Our secret sauce is in our customer service, technology and support. Each merchant is family to us and we go above and beyond to support them and their business.
Integration is simple and guided by our team. We ensure a smooth transition, with step-by-step instructions to get you up and running quickly.
